AW Inflatables – Terms & Conditions of Hire

Professional Inflatable Hire | Established 2010

Please read these Terms & Conditions before making a booking.

These Terms & Conditions apply to the hire of bouncy castles, inflatable slides, assault courses, inflatable games, soft play, generators, party equipment, accessories and other services supplied by AW Inflatables Ltd, trading as AW Inflatables.

They explain your responsibilities, our responsibilities, payment arrangements, cancellation rules and essential safety requirements.

By completing a booking and accepting these terms during checkout, you agree to the conditions applicable to your hire.

Nothing in these terms affects your statutory rights.

Important Booking Conditions – Please Read First

Booking fee: Normally £50 per inflatable, with the applicable total confirmed at checkout.
Payment deadline: Required booking fees must be received within 48 hours.
Remaining balance: Due no later than 7 days before your event, unless otherwise agreed.
Date changes: One eligible transfer with at least 5 days' notice, for a replacement hire within 12 months of the original date.
Cancellations: Charges may apply and will reflect reasonable losses arising from cancellation.
Supervision: A responsible adult aged 18 or over must supervise equipment during use, unless an appropriate staffed service has been agreed.
Weather: Outdoor equipment cannot operate in unsafe conditions.
Access: Customers must provide suitable space, legal parking and safe delivery and collection access.
Damage: Customers may be responsible for damage, loss or excessive cleaning caused by misuse or failure to take reasonable care.
Safety: Our team may refuse or stop unsafe installations and operations.

Please contact us before booking if you are unsure about any requirement.

1. Booking Agreement & Confirmation

1.1. The person making the booking is referred to as the hirer.

1.2. The hirer must be aged 18 or over and authorised to make the booking.

1.3. The hirer is responsible for providing accurate booking information, including the event date, delivery address, full postcode, hire times, equipment selection, surface type and contact details.

1.4. Completing an online booking records the booking request and generates the applicable confirmation information.

1.5. Where a booking fee is required, the equipment and date are not fully secured until the required payment has been received.

1.6. The hirer must check the confirmation email and notify us promptly of any errors.

1.7. Any agreed changes to equipment, dates, prices or services should be confirmed in writing.

2. Booking Fees & Payment Deadlines

2.1. Our standard booking fee is £50 per inflatable. The total booking fee applicable to your order will be displayed or confirmed before payment. Different arrangements may apply to packages, accessories and bespoke events.

2.2. The booking fee forms part of the agreed hire price and is deducted from the outstanding balance.

2.3. Where payment is not completed at checkout, the required booking fee must be received within 48 hours of booking.

2.4. If payment is not received within this period, the unpaid booking may be automatically cancelled and the equipment released for other customers.

2.5. Booking fees are intended to reserve equipment and cover reasonable booking-related commitments. Any retention of a booking fee following cancellation must comply with applicable consumer law.

2.6. Unless otherwise agreed in writing, the remaining balance must be paid no later than 7 days before the hire date.

2.7. Accepted payment methods may include secure online card payment, bank transfer and cash where specifically agreed.

2.8. Cash on delivery is available only with prior approval. Where agreed, payment must be available before installation begins.

2.9. If an agreed payment is overdue, we may contact the hirer to resolve the matter and, where contractually and legally justified, suspend or cancel the affected booking.

2.10. Prices for private consumer bookings are inclusive of applicable VAT. Business quotations must clearly identify whether VAT is included or added.

3. Customer Cancellation

3.1. If you wish to cancel, please notify us as soon as possible by email or another written communication method accepted by our team.

3.2. Cancellation takes effect when your clear cancellation notice is received by AW Inflatables. We will acknowledge it as soon as reasonably practicable.

3.3. Cancellation charges may apply because equipment has been reserved, administrative work has been completed and other bookings may have been declined.

3.4. Any cancellation charge will be reasonable and proportionate to the losses arising from the cancellation, taking account of:

The notice provided
Reasonable costs already incurred
Commitments that cannot reasonably be cancelled
Costs saved because the hire will not proceed
Whether the equipment or date can be rebooked
Any other relevant circumstances

3.5. The hirer will not be charged twice for the same loss. Payments already received will be credited against any lawful cancellation charge.

3.6. Where payments exceed the amount lawfully retained, the balance will be refunded.

3.7. Where an additional amount is claimed, we will explain the basis of the charge and provide a reasonable breakdown on request.

3.8. These provisions do not restrict any statutory cancellation or refund rights that may apply.

4. Changing Your Booking Date

4.1. We understand that event arrangements sometimes change.

4.2. Under our standard transfer policy, one qualifying date change may be requested without an administration charge.

4.3. To qualify, the hirer must normally provide at least 7 days' notice before the original hire date.

4.4. The replacement hire must take place within 12 months of the original event date.

4.5. Transfers are subject to equipment availability and suitability for the replacement venue and date.

4.6. Where the replacement equipment or delivery arrangements cost more, the difference must be agreed and paid.

4.7. If the replacement booking costs less, the financial treatment of the difference will be explained before the transfer is accepted.

4.8. Additional transfers are not guaranteed and may be subject to a separately agreed reasonable administration charge.

4.9. Any transfer entitlement that expires after 12 months remains subject to applicable consumer law and any alternative written agreement.

5. Cancellation or Changes by AW Inflatables

5.1. We will make reasonable efforts to fulfil every confirmed booking.

5.2. Occasionally, equipment may become unavailable because of damage, mechanical failure, safety concerns or other unexpected circumstances.

5.3. Where possible, we may offer a suitable alternative. We will explain any material differences before the hirer decides whether to accept it.

5.4. The hirer is not required to accept materially different equipment.

5.5. If we cannot supply the agreed equipment or an acceptable alternative because of a matter for which we are responsible, the hirer will receive the appropriate refund and retain any further legal remedies.

5.6. Where an event is affected by circumstances outside either party's reasonable control, we will assess the circumstances, payments, costs and applicable legal rights before determining the appropriate outcome.

6. Weather & Outdoor Safety

6.1. Outdoor inflatable hire depends on safe weather and suitable ground conditions.

6.2. We monitor forecasts before outdoor hires, but conditions at the venue may differ.

6.3. The attending team may refuse installation, suspend operation or arrange for equipment to be deflated where conditions are unsafe.

6.4. No inflatable may be operated above 24mph wind speed or gusts, or above any lower manufacturer-specified operating limit.

6.5. Outdoor wind conditions must be monitored using a suitable anemometer in accordance with the operating instructions. Weather applications are not a substitute for local measurements.

6.6. The hirer or appointed responsible operator must follow the wind-monitoring and shutdown instructions provided at handover.

6.7. Equipment must not be used during thunderstorms, lightning or other dangerous conditions.

6.8. Heavy rain, unsafe surface conditions, excessive heat and other hazards may also require use to stop.

6.9. A forecast of rain alone does not necessarily mean a booking will be cancelled.

6.10. Where the customer chooses to cancel because of a forecast, the normal cancellation arrangements may apply, subject to statutory rights.

6.11. Where AW Inflatables cannot safely provide an outdoor hire, we will consider available alternatives, transfers and any refund entitlement in accordance with the circumstances and applicable law.

6.12. Safety decisions cannot be overridden by a customer, venue manager or event organiser.

7. Site Suitability & Required Space

7.1. The hirer must ensure that the proposed installation area is suitable for the booked equipment.

7.2. Before booking, the hirer must check the inflatable's published dimensions and any additional safety clearance requirements.

7.3. The site must provide adequate space, safe access, suitable ground and appropriate separation from hazards.

7.4. For indoor bookings, sufficient ceiling height, floor space, access width and any required anchoring arrangements must be available.

7.5. The setup area must be free from sharp objects, animal waste, dangerous debris and other avoidable hazards.

7.6. The hirer must disclose any known restrictions or unusual site conditions before the event.

7.7. If the site is unsuitable, we will consider reasonable alternatives where practicable.

7.8. We may refuse installation where the equipment cannot be safely installed.

7.9. Where installation fails because of inaccurate customer information or a site condition the hirer was responsible for addressing, reasonable cancellation or wasted-visit costs may apply, subject to the contract and applicable law.

8. Grass, Artificial Grass & Hard Surfaces

8.1. Natural grass is generally our preferred outdoor installation surface.

8.2. The grass must be firm, reasonably level and suitable for the anchoring system required.

8.3. All outdoor inflatables must be anchored in accordance with their operating instructions and applicable safety guidance.

8.4. Proper ground staking creates small holes in the grass. The hirer must obtain permission for this before installation.

8.5. Artificial grass installations require advance approval. Suitable anchoring may involve penetration of the surface and associated charges.

8.6. Concrete, tarmac and other hard surfaces require prior assessment and agreement.

8.7. Hard-surface installation may require approved ground anchors, specialist fixings or another compliant anchoring arrangement.

8.8. Drilling must not take place without appropriate property-owner permission and checks for hidden services.

8.9. We will not install equipment where the necessary anchoring cannot be achieved safely.

8.10. Mixed surfaces, steep slopes, waterlogged ground or unsuitable ground conditions may prevent installation.

9. Underground Services & Property Protection

9.1. The hirer must notify us of known or suspected underground cables, pipes, drains, irrigation systems and other services in the proposed anchoring area.

9.2. The hirer must obtain any necessary permission from the landowner or venue operator.

9.3. Our team may request a different location or decline installation if underground hazards cannot be adequately assessed.

9.4. Reasonable care will be taken during installation and removal.

9.5. We remain responsible for damage caused by our failure to exercise reasonable care and skill.

9.6. The hirer may be responsible for losses caused by materially inaccurate information or failure to disclose known hazards, where legally appropriate.

10. Parking, Delivery Access & Collection

10.1. The hirer must arrange suitable legal parking and safe unloading access reasonably close to the setup location.

10.2. Any parking restrictions, permits, access codes, barriers, narrow routes, stairs or long carrying distances must be disclosed before the booking or as soon as they become known.

10.3. The hirer is responsible for obtaining venue access permission and ensuring gates, doors and loading areas are available at the agreed times.

10.4. Our team will not park illegally or transport heavy equipment along an unsafe route.

10.5. If safe access is unavailable, we may delay or refuse installation after considering reasonable alternatives.

10.6. Reasonable, disclosed parking, toll, permit or access costs may be payable where agreed.

10.7. Customers are not automatically liable for penalties arising from our drivers' unlawful parking decisions.

10.8. Additional reasonable costs caused by inaccurate customer instructions or preventable access failures may be recoverable where contractually and legally permitted.

10.9. Safe access must also be available for collection.

10.10. Further details are available in our Parking, Access & Customer Conduct Policy.

11. Delivery, Setup & Collection Times

11.1. Delivery and collection arrangements will be confirmed in accordance with the booking.

11.2. Indoor venue bookings normally require approximately 30–60 minutes before the event for installation and at least 30 minutes afterwards for dismantling.

11.3. Larger installations may require longer access periods.

11.4. The hirer must ensure the venue is available for the agreed setup and collection arrangements.

11.5. Access delays caused by the hirer or venue may reduce the available hire time.

11.6. Where delays are caused by AW Inflatables, we will consider appropriate remedies in accordance with the circumstances and applicable law.

11.7. Equipment must not be moved, dismantled or collected by unauthorised persons.

12. Electrical Supply & Blowers

12.1. Unless alternative arrangements are agreed, the hirer must provide a suitable UK mains electrical supply.

12.2. Most inflatables require a suitable 230V nominal, 13A socket, generally within 25 metres of the setup position. Some equipment requires additional supplies or special arrangements.

12.3. Electrical requirements must be confirmed for the specific equipment booked.

12.4. Only suitable and approved electrical connections and leads may be used.

12.5. Blowers must remain connected and operating while the relevant inflatable is in use.

12.6. If power fails or an inflatable begins to deflate, all users must leave immediately.

12.7. Use must not resume until the cause has been addressed and the inflatable is safe.

12.8. Customers must not alter electrical equipment, move blowers or use unsuitable extension leads.

12.9. Where a venue electrical fault outside our control causes lost hire time, we will assess the circumstances and any applicable rights rather than automatically excluding all responsibility.

13. Customer-Supplied Generators

13.1. Customer-supplied generators must be agreed with us before the event.

13.2. They must have adequate electrical capacity and be safe, suitable and ready for use when our team arrives.

13.3. Generators must be positioned and operated in accordance with appropriate safety requirements, including protection against exhaust fumes, fire and electrical hazards.

13.4. If a customer-supplied generator is unsuitable or fails, use of the affected equipment must stop until a safe supply is available.

13.5. Any resulting charges or remedies will depend on the circumstances, responsibilities and applicable law.

14. General Inflatable Safety Rules

14.1. A responsible adult aged 18 or over must supervise equipment whenever it is in use, unless a staffed operating arrangement has been expressly agreed.

14.2. The hirer must ensure users follow the instructions provided at handover and any safety information displayed on the equipment.

14.3. The following rules apply unless specific equipment instructions state otherwise:

Remove shoes before entering.
Remove sharp objects and potentially hazardous jewellery.
Do not take food, drinks or chewing gum onto equipment.
Do not use face paint, glitter, slime, confetti, silly string or similar substances.
Do not smoke or vape on or near equipment.
Keep pets away from equipment.
Do not climb or hang from walls or safety netting.
Do not perform flips, somersaults or dangerous stunts.
Do not push, fight or deliberately collide with other users.
Use the designated entrance and exit.
Follow the maximum number of users and applicable height, age or weight restrictions.
Separate users of substantially different sizes where required for safety.

14.4. Adults must not use children's inflatables unless the specific equipment is approved for adult use.

14.5. The supervising adult must stop unsafe behaviour immediately.

14.6. If equipment appears damaged, unstable, incorrectly inflated or otherwise unsafe, use must stop and AW Inflatables must be contacted.

15. Supervision & Handover

15.1. At installation, our team will provide the relevant operating and safety instructions.

15.2. The hirer must ensure a responsible adult is available to receive these instructions.

15.3. The hirer is responsible for arranging appropriate supervision throughout the hire unless AW Inflatables has agreed to supply staff for that purpose.

15.4. The hirer must not allow use beyond the equipment's stated capacity or operating limits.

15.5. Where unsafe operation continues after a warning, we may require use to stop or withdraw the equipment where reasonably necessary.

15.6. The hirer's supervision responsibilities do not remove AW Inflatables' own legal duties concerning equipment safety and professional installation.

16. Soft Play Equipment

16.1. Soft play is intended for younger children within the age range stated for the individual package.

16.2. Unless expressly agreed otherwise, soft play is supplied for indoor use.

16.3. Soft play must remain within its designated setup area and on the supplied mats.

16.4. Equipment must not be used as furniture, moved outdoors or taken away from the venue without permission.

16.5. Shoes, food, drinks, face paint, glitter, slime, pens, sharp objects and pets are prohibited.

16.6. Appropriate adult supervision is required throughout use.

16.7. The hirer may be responsible for reasonable cleaning or repair costs resulting from misuse or failure to take reasonable care.

17. Prohibited Substances & Water Use

17.1. The following must not be used on or around equipment:

Face paint
Glitter
Confetti
Silly string
Slime
Party poppers
Pens, crayons and markers
Food and drinks
Chewing gum
Deliberately applied water

17.2. Garden hoses, sprinklers, water pistols, buckets and other deliberate water sources must not be directed at inflatables unless the equipment has specifically been supplied for water use.

17.3. Deliberate soaking may result in a £100 cleaning and drying charge, where this reflects reasonable work required and has been properly disclosed.

17.4. Additional reasonable and evidenced repair or replacement costs may apply where damage occurs.

17.5. Ordinary rain exposure is not automatically treated as prohibited deliberate water use.

18. Damage, Loss & Excessive Cleaning

18.1. The hirer must take reasonable care of equipment during the hire period.

18.2. The hirer must report damage, faults, loss or other problems promptly.

18.3. Normal wear and tear arising from proper use is not chargeable.

18.4. Where damage or excessive contamination results from misuse, negligence or failure to follow reasonable instructions, the hirer may be charged the reasonable cost of cleaning, repair or replacement.

18.5. Excessive cleaning charges may start from £65, depending on the nature and extent of the contamination.

18.6. Any charge will reflect the work reasonably required and will not be imposed as an arbitrary penalty.

18.7. Where equipment cannot reasonably be repaired, any replacement claim will take account of the equipment's age, condition and value.

18.8. Where additional loss is claimed, we will take reasonable steps to minimise it and avoid duplicate recovery.

18.9. We may provide photographs, inspection notes, invoices or other supporting information where relevant.

19. Optional Damage Waiver

19.1. An optional Damage Waiver may be available for eligible bookings.

19.2. The standard waiver charge is 10% of the applicable hire price, where offered and selected.

19.3. The waiver may be added up to 24 hours before delivery, subject to availability and our separate Damage Waiver conditions.

19.4. The waiver is intended to cover specified accidental damage only.

19.5. It does not cover deliberate damage, misuse, theft, loss, prohibited substances, water misuse or damage outside the stated waiver terms.

19.6. The exact scope, exclusions and applicable conditions must be provided before purchase.

19.7. The waiver does not replace our obligations to supply safe, suitable equipment.

20. Overnight & Extended Hire

20.1. Overnight hire is available only for eligible equipment and locations with prior agreement.

20.2. The standard overnight surcharge is £65 per inflatable, unless another price is agreed.

20.3. The hirer must keep equipment secure and prevent unauthorised use.

20.4. All normal safety, supervision, power and weather requirements continue to apply.

20.5. Overnight use must not take place unless it is expressly permitted under the agreed hire arrangements.

20.6. Collection arrangements will be confirmed with the hirer.

21. Schools, Businesses & Public Events

21.1. Schools, councils, companies, charities, clubs and event organisers must provide accurate information about their event and intended equipment use.

21.2. Depending on the event, the organiser may need to arrange:

Suitable site access and space
Venue and landowner permission
Appropriate supervision and staffing
Crowd management and queuing arrangements
Suitable power supplies
Emergency access
Weather contingency arrangements
Any required event permissions
Suitable site-specific safety arrangements

21.3. Where AW Inflatables supplies event staff, the responsibilities of those staff will be agreed as part of the booking.

21.4. Public, commercial and pay-per-use events may require additional written conditions.

21.5. The organiser must not exceed agreed operating capacities or make unauthorised changes to the equipment layout.

21.6. Business-to-business bookings may have additional agreed commercial terms, but these will not override applicable legal duties.

22. Fire, Heat, Smoking & Pets

22.1. Smoking and vaping are prohibited on or immediately around equipment.

22.2. Pets must be kept away from inflatables, soft play and associated electrical equipment.

22.3. BBQs, fire pits, patio heaters, candles, fireworks and naked flames must be kept at a safe distance.

22.4. Equipment must not be positioned where it is exposed to unsafe heat, sparks, smoke or fire hazards.

22.5. Reasonable repair or cleaning costs caused by preventable misuse may be recoverable.

23. Customer Conduct & Staff Safety

23.1. AW Inflatables expects respectful behaviour towards customers and staff.

23.2. We do not tolerate threats, intimidation, harassment, discriminatory abuse, physical aggression or conduct that creates a genuine safety concern.

23.3. Customers remain entitled to raise complaints, dispute charges and challenge decisions respectfully.

23.4. If behaviour presents a serious safety risk, our team may suspend work or leave the location.

23.5. Where reasonably justified, we may refuse or terminate the affected service.

23.6. Any resulting payment or refund consequences will be assessed under the circumstances and applicable law.

23.7. Further information is provided in our Parking, Access & Customer Conduct Policy.

24. Photography & Privacy

24.1. AW Inflatables may photograph completed equipment setups for operational records and marketing purposes where lawful.

24.2. We will not knowingly publish identifiable images of children for marketing without appropriate permission.

24.3. Customers may request that their setup is not used in marketing.

24.4. Personal information will be handled in accordance with applicable data protection law and our Privacy Policy.

25. Complaints & Dispute Resolution

25.1. If a problem arises, please contact us as soon as reasonably possible so we can investigate and, where practical, put matters right.

25.2. Issues affecting safety should be reported immediately and use of the affected equipment must stop where necessary.

25.3. We encourage customers to submit formal complaints in writing, ideally within 7 days of the event, with their booking reference and supporting information.

25.4. The 7-day period is a request for prompt reporting, not a restriction on statutory rights or otherwise valid claims.

25.5. We will investigate complaints fairly and respond within a reasonable period.

25.6. Where a disagreement cannot be resolved, either party may pursue the remedies available under applicable law.

26. Liability & Insurance

26.1. AW Inflatables holds £10 million public liability insurance.

26.2. We are responsible for exercising reasonable care and skill when supplying and installing equipment and providing agreed services.

26.3. The hirer is responsible for taking reasonable care of hired equipment and following the agreed operating and supervision instructions.

26.4. Neither party is automatically responsible for every incident simply because it occurs during the hire.

26.5. Responsibility will depend on the circumstances, the parties' actions, applicable law and any proven breach of duty.

26.6. Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

26.7. Nothing in these terms removes the hirer's statutory rights concerning services that are not supplied with reasonable care and skill.

27. Circumstances Outside Our Reasonable Control

27.1. Events outside our reasonable control may include severe weather, flooding, major road closures, emergency incidents, government restrictions and widespread infrastructure disruption.

27.2. We will notify affected customers as soon as reasonably practicable when a significant problem becomes known.

27.3. We will consider reasonable alternatives, including rearranging the hire where suitable.

27.4. Any refund, cancellation charge or other remedy will depend on the circumstances, what has been supplied, costs incurred and applicable law.

27.5. This clause does not automatically allow us to retain all payments for services that have not been provided.

28. General Contract Terms

28.1. These terms apply together with the booking confirmation and any additional conditions expressly agreed for the hire.

28.2. Where a separate policy is incorporated into the booking, it must be made available to the customer before the contract is concluded.

28.3. If a provision is found to be invalid or unenforceable, the remaining provisions will continue where legally permitted.

28.4. A delay in enforcing a contractual right does not automatically waive that right.

28.5. Updated terms will apply to future bookings and will not retrospectively change an existing booking without a lawful basis or appropriate agreement.

28.6. These terms are governed by the law of England and Wales, without removing any mandatory consumer protections that may apply.

28.7. Nothing in these terms excludes or restricts statutory consumer rights.