Damage Waiver Agreement – Extra Protection for Your Hire

At AW Inflatables, we want your event to be as stress-free as possible. Our optional Damage Waiver gives you added protection against certain types of accidental damage that may occur during your inflatable or soft play hire.

1. Damage Waiver Cost & Conditions

  • The Damage Waiver costs 10% of the total hire price (excluding delivery and additional services).
  • It must be added at least 24 hours before delivery.
  • The fee is non-refundable and applies to one hire period only.

2. What the Damage Waiver Covers

When selected and paid for, the Damage Waiver reduces your responsibility for eligible accidental damage caused during your hire.

Examples of covered accidental damage may include:

✅ Food or drink spillages causing staining
✅ Accidental punctures, rips, or tears caused by guests
✅ Damage caused by footwear such as high heels
✅ Pet-related accidental damage when briefly unsupervised
✅ Accidental scratches, scuffs, or marks
✅ External electrical faults or power surges beyond your control
✅ Accidental damage caused by falling decorations or objects

All damage claims remain subject to inspection and approval by AW Inflatables.

3. Damage Waiver Exclusions

The Damage Waiver does not cover:

❌ Theft or loss of equipment
❌ Damage caused by intentional or malicious actions
❌ Equipment left outside overnight unless stored in a secure, locked, enclosed area
❌ Damage caused while the supervising adult is under the influence of alcohol or drugs
❌ Any damage caused through misuse, neglect, or failure to follow safety instructions

The Hirer is responsible for ensuring the equipment is supervised and used correctly throughout the hire period.

4. Excess Payment

The Damage Waiver includes an excess payment.

The Hirer remains responsible for the first:

£20 or 10% of the repair cost (whichever is greater).

Any remaining eligible repair costs may be covered under the Damage Waiver.

5. If You Do Not Choose the Damage Waiver

If the Damage Waiver is not selected, the Hirer remains fully responsible for:

  • Accidental or intentional damage
  • Loss or theft of equipment
  • Repair or replacement costs

Any damage will be assessed by AW Inflatables and invoiced accordingly. Payment is required within 14 days of the invoice date.

6. Accepting the Damage Waiver

The Damage Waiver is accepted when the Hirer:

  • Selects the Damage Waiver option during online booking, or
  • Requests the Damage Waiver by email at least 24 hours before delivery.

Need Help?

If you have any questions about the Damage Waiver or your booking, our friendly team is happy to help.

📞 01934 611752 | 01275 338601
📧 enquiries@awinflatables.co.uk

AW Inflatables – making your event fun, safe, and stress-free.