Damage Waiver Agreement

This Damage Waiver Agreement ("Agreement") is entered into between AW Inflatables ("Provider") and the Hirer ("Hirer"), who hires inflatable or soft play equipment from the Provider for personal, corporate, or community use.

This Agreement outlines the terms and conditions of an optional Damage Waiver offered by AW Inflatables to cover accidental damage that may occur during the hire period.

1. Damage Waiver Charge

1.1 The Damage Waiver is an optional protection that can be added to any booking for 10% of the total hire cost (excluding delivery or additional services).
1.2 This waiver must be selected no later than 24 hours before delivery of the hired equipment.
1.3 The Damage Waiver fee is non-refundable and covers a single hire period as agreed in the booking.

2. What the Damage Waiver Covers

2.1 When selected and paid for, the Damage Waiver waives the Hirer’s liability for the cost of repairing accidental damage caused to the equipment during the hire, provided it meets the conditions of this Agreement.

2.2 Examples of incidents covered include, but are not limited to:

• Spillages and staining caused by guests dropping food, drinks, or party items on equipment surfaces.
• Punctures, rips, or tears to soft play mats or inflatables caused by inappropriate footwear, such as stilettos, worn by unaware guests.
• Pet-related damage, such as dogs chewing soft play shapes or inflatables, when momentarily unsupervised.
• Surface scratches, scuffing, or dents caused by accidental shoe use or sharp items like buckles.
• Electrical damage from external power surges or faults beyond the Hirer’s control, such as an unexpected failure at the venue.
• Falling objects such as heavy decorations, balloons with weights, or furniture accidentally damaging equipment.

3. What the Damage Waiver Does NOT Cover

3.1 Excess Clause:
The Damage Waiver does not cover the first £20 or 10% of any repair claim, whichever is greater. This excess amount will still be payable by the Hirer.

3.2 Exclusions:
The Damage Waiver does not cover the following:

• Theft or loss of equipment under any circumstance.
• Damage that occurs while the equipment is left outside overnight, unless it is within a fully enclosed, locked, and secure area.
• Damage caused during the event when the supervising adult is under the influence of drugs or alcohol. The supervising adult is assumed to be the Hirer unless an alternative responsible person is nominated in writing via email at least 24 hours before the event.
• Any intentional or malicious damage caused by guests, children, pets, or third parties.

4. Hirer's Responsibilities Without the Waiver

4.1 If the Hirer declines the Damage Waiver:

• The Hirer remains fully responsible for any damage, whether accidental or intentional, during the hire period.
• All damage will be assessed and quoted for repair or replacement by AW Inflatables, with payment required within 14 days of the issued invoice.
• The Hirer is also liable for loss or theft of equipment at full replacement cost.

5. Acceptance of the Damage Waiver

5.1 The Damage Waiver is considered accepted when the Hirer:

a. Selects the Damage Waiver option during the online booking process, or
b. Emails AW Inflatables at enquiries@awinflatables.co.uk at least 24 hours prior to delivery, either after booking online or if a booking was placed manually on the Hirer’s behalf.

If you have any questions or need assistance in deciding whether to add the Damage Waiver to your booking, please contact our team at enquiries@awinflatables.co.uk or call us directly.