Privacy Policy
Your Privacy Matters
At AW Inflatables Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or booking our services, you agree to the practices outlined in this policy.
Who We Are
AW Inflatables Ltd is the data controller responsible for the personal information you provide.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: enquiries@awinflatables.co.uk
Telephone: 01934 611752 | 01275 338601
What Information We Collect
Depending on the services you use, we may collect:
- Name
- Address
- Email address
- Telephone number
- Booking details
- Payment information (processed securely through our payment providers)
- IP address and website usage information
We only collect information necessary to provide our services and meet our legal obligations.
How We Use Your Information
We use your personal information to:
- Process and manage bookings
- Deliver and collect hired equipment
- Contact you regarding your booking
- Process payments
- Meet legal, insurance and accounting requirements
- Improve our website and customer service
- Send marketing communications where you have chosen to receive them
We will never sell your personal information to third parties.
How Long We Keep Your Information
We retain customer records for up to 7 years to comply with accounting, insurance and legal requirements.
After this period, your information will be securely deleted or anonymised unless we are legally required to retain it for longer.
Sharing Your Information
We only share your information where necessary to operate our business.
This may include trusted service providers such as:
- Online booking software providers
- Payment processors
- Email service providers
- Accountants
- Insurance companies where required
- Legal or regulatory authorities if required by law
All third-party providers are required to keep your information secure and confidential.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your data where applicable
- Request restriction of processing
- Object to certain processing activities
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a portable format where applicable
To exercise any of these rights, please contact us using the details above.
Marketing
We will only send marketing emails where you have given your consent or where permitted by law.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used for:
- Website functionality
- Online bookings
- Website analytics
- Performance monitoring
We may use trusted third-party services, including Google Analytics, which may also place cookies on your device. You can manage your cookie preferences through your web browser settings.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
While no online system can be guaranteed to be completely secure, we continually review our security procedures to help protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
AW Inflatables Ltd
📞 01934 611752 | 01275 338601
📧 enquiries@awinflatables.co.uk
🌐 www.awinflatables.co.uk
Complaints
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
We would always welcome the opportunity to address your concerns first, so please contact us before making a complaint.