Privacy Policy
Your Privacy Matters
At AW Inflatables Ltd, we take the protection of your personal information seriously.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
• Visit our website
• Make an enquiry
• Request a quotation
• Make a booking
• Hire equipment from us
• Contact our team
• Attend or organise an event involving our services
• Subscribe to marketing communications
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
AW Inflatables Ltd is responsible for determining how and why personal information covered by this policy is processed and acts as the data controller where applicable.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
📧 enquiries@awinflatables.co.uk
📞 01934 611752
📞 01275 338601
🌐 www.awinflatables.co.uk
Information We May Collect
The information we collect depends on how you interact with AW Inflatables.
This may include:
Contact Information
• Name
• Address
• Email address
• Telephone number
Booking & Event Information
• Event date
• Event address or venue
• Delivery and collection information
• Equipment booked
• Event timings
• Access information
• Venue information
• Booking history
• Special instructions relating to your booking
Payment & Transaction Information
We may process information relating to payments, refunds and transactions.
Payments may be handled through third-party payment providers.
We do not intentionally retain complete payment-card information where this is processed directly by an independent payment provider.
Communications
We may retain records of communications with you, including:
• Emails
• Enquiries
• Booking messages
• Complaints
• Customer-service correspondence
Website & Technical Information
Depending on your cookie choices and the technologies used on our website, information may include:
• IP address
• Browser information
• Device information
• Pages visited
• Website interactions
• Referral information
• Cookie or similar technology information
• Website analytics
How We Collect Your Information
We may collect information:
Directly From You
For example, when you:
• Complete a booking form
• Submit an enquiry
• Telephone or email us
• Request a quotation
• Make a payment
• Contact us through our website
Automatically
Certain technical information may be collected when you use our website, subject to applicable cookie and data-protection requirements.
From Other People or Organisations
In some circumstances, an event organiser, school, business, venue or another person making a booking may provide information necessary for us to deliver our services.
How We Use Your Personal Information
We may use personal information to:
✓ Process enquiries
✓ Provide quotations
✓ Create and manage bookings
✓ Deliver and collect equipment
✓ Communicate important booking information
✓ Process and record payments
✓ Provide customer support
✓ Manage cancellations and refunds
✓ Resolve complaints or disputes
✓ Plan deliveries and events
✓ Maintain financial and accounting records
✓ Meet insurance requirements
✓ Comply with legal and regulatory obligations
✓ Protect our equipment, customers, staff and business
✓ Prevent or investigate fraud or misuse
✓ Improve our website and services
✓ Send marketing communications where legally permitted
Our Lawful Bases for Processing
UK data protection law requires us to have an appropriate lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may need to process your information to take steps at your request before entering into a contract or to perform our contract with you.
For example:
• Processing your booking
• Arranging delivery
• Contacting you about your hire
• Providing the equipment you've booked
• Processing agreed payments
Legal Obligation
We may process information where necessary to comply with a legal obligation.
This can include certain:
• Accounting records
• Tax records
• Regulatory requirements
• Legal claims and obligations
Legitimate Interests
We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
Depending on the circumstances, this may include:
• Managing and improving our services
• Protecting our business and equipment
• Handling enquiries
• Preventing fraud
• Establishing or defending legal claims
• Maintaining appropriate business records
Where required, we consider the impact of this processing on your privacy rights.
Consent
Where we rely specifically on your consent, you can withdraw that consent at any time.
Withdrawing consent does not affect processing that lawfully took place before consent was withdrawn.
Payment Information
Payments may be processed through third-party payment providers.
Those providers may process personal and payment information in accordance with their own privacy policies and security requirements.
We may retain transaction information such as:
• Amount paid
• Payment date
• Transaction reference
• Payment status
• Refund information
This allows us to manage your booking and maintain appropriate financial records.
How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying applicable legal, accounting, insurance and reporting requirements.
Certain customer and transaction records may be retained for up to seven years, where appropriate.
Different types of information may have different retention periods.
When personal information is no longer required, we will take appropriate steps to securely delete or anonymise it.
Information may be retained for longer where reasonably necessary in connection with a legal claim, dispute, regulatory requirement or other legal obligation.
Who We May Share Information With
We do not sell your personal information.
However, we may share information where reasonably necessary to operate our business or provide your booking.
Recipients may include:
Booking & Website Providers
Providers that help operate our website and booking systems.
Payment Providers
Companies that securely process payments and refunds.
Email & Communications Providers
Services used to send booking information and customer communications.
Accountants & Professional Advisers
Where information is required for accounting, financial, legal or professional purposes.
Insurance Providers
Where information is reasonably required in connection with insurance matters or claims.
IT & Technology Providers
Companies that provide hosting, security, software or technical services.
Authorities & Regulators
We may disclose information where required or permitted by law, including to courts, law-enforcement bodies, regulators, government authorities or other appropriate organisations.
We require organisations processing information on our behalf to handle it appropriately and securely.
International Data Transfers
Some technology, website, communications, analytics or payment providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data-protection requirements.
The safeguards required will depend on the destination, provider and circumstances of the transfer.
Marketing Communications
We may send marketing communications where we have an appropriate lawful basis to do so.
Where consent is required, we will request it appropriately.
You can ask us to stop sending direct marketing communications at any time.
Where marketing emails contain an unsubscribe facility, you can also use that option.
Stopping marketing communications does not prevent us from contacting you where necessary about an existing booking, payment, safety matter or other service-related issue.
Cookies & Similar Technologies
Our website may use cookies and similar technologies.
These can be used for purposes such as:
• Essential website functionality
• Maintaining booking functionality
• Security
• Remembering preferences
• Website analytics
• Measuring website performance
• Understanding how visitors interact with our website
Some cookies or technologies may be provided by third parties.
Where consent is legally required for non-essential cookies or similar technologies, they should not be activated until the required choice has been made.
Visitors should be provided with appropriate controls to manage applicable cookie preferences.
For further information, please see our Cookie Policy and the cookie-preference controls available on our website.
Website Analytics
We may use analytics services to understand how visitors interact with our website.
Depending on our website configuration and your cookie preferences, these services may collect technical information such as:
• Pages visited
• Time spent on the website
• Device and browser information
• Approximate traffic-source information
• Website interactions
Where applicable, analytics technologies will be managed in accordance with our cookie and privacy obligations.
Keeping Your Information Secure
We take appropriate technical and organisational measures designed to protect personal information against:
• Unauthorised access
• Accidental loss
• Unlawful use
• Alteration
• Disclosure
• Destruction
No internet or electronic-storage system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.
Your Data Protection Rights
Depending on the circumstances and the lawful basis used for processing, you may have rights including:
Right of Access
You may request information about personal data we hold about you and, where applicable, obtain a copy.
Right to Rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to Erasure
In certain circumstances, you may ask us to delete personal information.
This right is not absolute and we may need to retain information where we have a lawful reason to do so.
Right to Restrict Processing
In certain circumstances, you may ask us to restrict how your information is processed.
Right to Object
You may have the right to object to certain processing, including processing for direct marketing.
Right to Data Portability
Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format or request its transfer to another organisation.
Right to Withdraw Consent
Where processing relies on consent, you may withdraw that consent.
Exercising Your Rights
To exercise an applicable data-protection right, contact:
📧 enquiries@awinflatables.co.uk
Please provide sufficient information for us to understand your request and confirm the information relates to you.
We may need to request reasonable proof of identity before releasing or changing personal information.
Children's Information
Our inflatable services are frequently used at children's events, but bookings are made by adults, organisations or responsible event organisers.
We do not intentionally require children to provide personal information directly through our standard booking process.
If we become aware that personal information relating to a child has been provided unnecessarily, we will consider the appropriate steps to take in accordance with applicable data-protection requirements.
Third-Party Websites
Our website may contain links to websites operated by other organisations.
AW Inflatables is not responsible for the privacy practices of independent third-party websites.
We recommend reviewing the relevant privacy information when visiting another website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
• Changes to our services
• Changes to the technologies we use
• Changes to our business practices
• Changes to legal or regulatory requirements
The latest version will be published on this page.
Last Updated: October 2026
Questions About Your Personal Information?
If you have questions about this Privacy Policy or how AW Inflatables handles personal information, please contact us.
AW Inflatables Ltd
📞 01934 611752
📞 01275 338601
📧 enquiries@awinflatables.co.uk
🌐 www.awinflatables.co.uk
📩 Contact AW Inflatables
Complaints
If you have concerns about how we have handled your personal information, please contact us first so we have the opportunity to investigate and respond.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.
Further information about data-protection rights and complaints is available directly from the ICO.
AW Inflatables – Professional Inflatable Hire Since 2010
Your Information • Your Rights • Your Privacy