Cancellation, Refund & Weather Policy
Clear, Fair & Transparent Booking Terms
At AW Inflatables, we understand that plans can change and that the British weather doesn't always cooperate.
Our Cancellation, Refund & Weather Policy clearly explains what happens if you need to cancel or rearrange your booking, adverse weather affects your event, or we're unable to fulfil your hire.
Please read this policy carefully before booking.
Customer Cancellation Charges
If you cancel a confirmed booking, the following cancellation charges will apply:
7 days or more before your hire
35% of the total booking value
Between 3 and 7 days before your hire
50% of the total booking value
Between 48 and 72 hours before your hire
70% of the total booking value
Less than 48 hours before your hire
100% of the total booking value
Cancellation on arrival
100% of the total booking value
Your £50 booking fee per inflatable or hire product is non-refundable and forms part of any cancellation charge due.
If the amount you have already paid is less than the applicable cancellation charge, the outstanding balance will remain payable.
How to Cancel
All cancellations must be made in writing.
Please contact us by email or another accepted written communication method as soon as you know you need to cancel.
Our office hours are:
Monday–Friday: 9:00am–6:00pm
Your cancellation is not confirmed until AW Inflatables has acknowledged it in writing.
Booking Fee & Date Transfers
Our standard £50 booking fee per inflatable or hire product is non-refundable.
If you need to move your booking rather than cancel it, your booking fee can be transferred provided:
• You give us at least 7 days' notice before your original hire date.
• Your replacement booking takes place within 12 months of the original event date.
• One eligible date transfer is included without an administration charge.
• Any additional date changes may be subject to an administration fee.
• All replacement dates and equipment remain subject to availability.
If you cancel rather than transfer your booking, the cancellation charges shown above will apply.
Cancellation by AW Inflatables
We take the reliability of every booking seriously and will always make every reasonable effort to fulfil your hire.
In the unlikely event that we cannot provide your booked equipment because of an operational issue within our control, such as:
• Vehicle breakdown preventing delivery
• Equipment becoming damaged or unsafe before your hire
• An unexpected operational problem preventing us from supplying the equipment
we will first try to provide a suitable replacement where possible.
If we're unable to provide the booked equipment or a suitable alternative, the applicable payment for the affected hire will be refunded.
This does not include cancellations caused by adverse weather, unsuitable venues, inadequate access or other circumstances outside our reasonable control.
Weather Cancellations
Safety Comes First
AW Inflatables will never compromise safety simply to complete a booking.
We reserve the right to refuse installation, suspend use, deflate equipment or cancel an outdoor hire where conditions make operation unsafe.
This may include:
• High winds or dangerous gusts
• Heavy or persistent rain
• Thunderstorms
• Flooding
• Waterlogged ground
• Extreme weather warnings
• Unsafe ground conditions
• Any other conditions our team considers unsafe
Wind Limits
Inflatables must not be operated above their permitted wind limits.
As a general safety rule, if wind speeds or gusts exceed 24mph, the inflatable must not be used.
We may also suspend or refuse operation at lower wind speeds where the inflatable, location, forecast, gusts or surrounding conditions create an additional safety concern.
The attending AW Inflatables team's safety decision is final.
Customer Weather Cancellation
If poor weather is forecast, please contact us as early as possible.
Where permitted under our weather policy, we may offer an eligible date transfer rather than proceeding with an unsafe outdoor booking.
Any replacement date is subject to availability.
A customer choosing not to proceed because of a weather forecast does not automatically qualify for a cash refund.
Any transfer, cancellation charge or refund will be handled in accordance with this policy and our full Terms & Conditions.
If We Cannot Safely Reach Your Venue
Severe weather or circumstances outside our control can occasionally make travelling to a venue unsafe or impossible.
This could include:
• Flooding
• Major road closures
• Severe weather
• Dangerous driving conditions
• Emergency travel restrictions
If this happens, we'll contact you as soon as reasonably possible.
Depending on the circumstances, we may offer an alternative date or an applicable refund less the non-refundable booking fee.
This can apply to both indoor and outdoor bookings where circumstances prevent our team from safely reaching your venue.
Venue, Space & Access
It is the customer's responsibility to ensure the booked equipment is suitable for the venue and available space.
Please check all equipment dimensions and requirements before booking.
You should consider:
✔ Available floor or ground space
✔ Ceiling height
✔ Doorways and entrance widths
✔ Gates and pathways
✔ Steps or difficult access
✔ Surface type
✔ Ground conditions
✔ Electrical supply
✔ Setup and collection access times
Please Measure Before Booking
If our team arrives and your equipment cannot be safely installed because of insufficient space, unsuitable access, incorrect information, unsuitable ground or another venue-related problem, we reserve the right to refuse installation.
Where the booking cannot proceed because the venue or setup area doesn't meet the stated requirements, 100% of the hire charge remains payable.
Refund Processing
Where a refund is due under this policy, it will normally be processed within 10–28 working days.
Any refund due will be calculated according to:
• Amount already paid
• Reason for cancellation
• Notice provided
• Applicable cancellation charge
• Non-refundable booking fee
• Individual circumstances of the booking
Where the applicable cancellation charge is greater than the amount already paid, the outstanding amount remains payable.
Full Terms & Conditions
This page provides an easy-to-understand overview of our cancellation, refund and weather arrangements.
All bookings remain subject to the AW Inflatables Terms & Conditions of Hire accepted when making your reservation.
We recommend reading the full Terms & Conditions before completing your booking.
Need Help?
If you're concerned about an existing booking, weather conditions or your venue, please contact us.
AW Inflatables
📞 01934 611752
📞 01275 338601
📧 enquiries@awinflatables.co.uk
🌐 www.awinflatables.co.uk
📩 Contact AW Inflatables
AW Inflatables – Professional Inflatable Hire Since 2010
Safety First • Clear Terms • Professional Service • Reliable Hire