AW Inflatables – Reliable Cancellation & Refund Policy

Stress-Free Fun, Whatever the Weather!

At AW Inflatables, we want your booking experience to be smooth, transparent, and hassle-free. That’s why we’ve designed our Cancellation & Refund Policy to be clear and fair—protecting both you and us.

We proudly serve Weston-Super-Mare, Portishead, Bristol, Bath, Bridgwater, Burnham-on-Sea, Cheddar, Clevedon, Nailsea, Yatton, Taunton, and surrounding areas.

✅ Full Refunds If We Can’t Deliver

We are proud of our 99.98% success rate for completing bookings. However, in the unlikely event we cannot fulfil your hire due to reasons such as:

  • Vehicle breakdown on the way to your venue.
  • Equipment damage that makes it unsafe to use.

➡️ We will issue you a full refund within 28 days of your hire date.

⚠️ Please note: If your booking cannot proceed due to high winds exceeding 24mph, this falls under our weather policy (see below), and a full refund may not apply.

📅 Easy Cancellations

  • To cancel, you must notify us in writing (email or text message) during office hours (9 am–6 pm, Monday–Friday).
  • We will confirm your cancellation in writing via email. Please keep this confirmation for your records.
  • Booking fees and deposits are non-refundable, but they can be transferred once to a new booking within 6 months of the original hire date.

💷 Cancellation Charges

If you cancel your booking, the following fees apply:

  • 7+ days before hire date → 35% cancellation fee
  • Within 72 hours of hire → 50% cancellation fee
  • Within 48 hours of hire → 70% cancellation fee
  • Within 24 hours of hire OR upon arrival → 100% cancellation fee

⚠️ If the inflatable cannot fit at your chosen venue, or the ground is unsuitable, the full booking fee will still apply.

🌦️ Weather Cancellations

We all know UK weather can be unpredictable. To keep things safe and fair:

  • If you cancel on the day due to bad weather (before we arrive) and provide at least 2 hours’ notice, your booking can be rescheduled once or cancelled (subject to terms).
  • Deposits and payments can be transferred once to a new date within 6 months.
  • If you’ve only paid the deposit, the remaining balance must still be paid before rescheduling.
  • If you would not like to transfer your date within the date frame offered, we will off a small partial refund.

If AW Inflatables Cannot Reach You

If we are unable to reach your event due to severe weather (e.g. traffic disruption, road closures, unsafe travel), we will:

  • Offer a date change, OR
  • Provide a refund minus the booking fee.
    (This applies to both indoor and outdoor bookings.)

💳 Refund Process

  • If you have paid in full and cancel, any refund due will be calculated according to the cancellation charges above.
  • Refunds are processed within 10–28 working days.
  • If only a deposit was paid, any remaining balance must still be settled according to the cancellation fees listed.
  • Failure to pay cancellation fees may result in legal action to recover the balance.

🌞🌧️💨 Adverse Weather Policy

We always prioritise safety first.

  • All inflatables include shower covers and sun canopies for light rain and sun protection.
  • In light rain, inflatables can remain up and used once surfaces are dried.
  • In winds between 19–24mph, we may need to pause use for safety.
  • In winds above 24mph (Force 5 Beaufort Scale), we will cancel or deflate the inflatable immediately.

👉 Check the latest forecast at the Met Office before your event.

📏 Space & Setup Requirements

Each inflatable requires specific space, access, and ground conditions (listed on our website).

  • If we cannot safely set up due to lack of space, unsuitable ground, or poor access, the booking will be cancelled on arrival and the full fee will apply.
  • Please ensure you have measured your space before booking to avoid disappointment.

📞 Questions or Support?

We’re here to help 7 days a week.

🎉 Book with Confidence

With clear policies, fair cancellation terms, and a safety-first approach, you can trust AW Inflatables to make your event safe, seamless, and unforgettable—whatever the weather.