AW Inflatables – Terms & Conditions

Booking Agreement & Acceptance

By making a booking with AW Inflatables, the hirer agrees to these Terms & Conditions and accepts responsibility for the equipment during the hire period.

These Terms & Conditions apply to all hires including:

  • Bouncy castles
  • Inflatables
  • Assault courses
  • Soft play equipment
  • Inflatable games
  • Party equipment
  • Event hire equipment

The person making the booking is responsible for ensuring all users follow these rules and that a responsible adult aged 18+ is present to supervise equipment at all times.

Safety is our highest priority. AW Inflatables reserves the right to stop use of equipment or refuse setup if we believe conditions are unsafe.

1. Safety & Supervision

A responsible adult aged 18 or over must supervise all equipment whenever it is in use.

The supervising adult is responsible for:

  • Ensuring all safety rules are followed
  • Preventing unsafe behaviour
  • Removing anyone misusing the equipment
  • Monitoring weather conditions
  • Ensuring children use suitable equipment for their age and size

Unless specifically hired as an adult inflatable:

  • Inflatables are for children aged 12 and under only.
  • Adults must not use children's inflatables.
  • Adults and children must not use inflatables together.

The only exception is equipment specifically designed and hired for adult use.

Failure to provide suitable supervision may result in immediate cancellation of the hire without refund.

2. Inflatable Safety Rules

To keep everyone safe, the following rules must always be followed:

✅ Remove shoes before entering
✅ Remove glasses, jewellery, sharp objects and personal items
✅ No food, drinks or chewing gum on equipment
✅ No face paint, glitter, slime, confetti, party poppers or similar products
✅ No smoking or vaping near equipment
✅ No pets on or near inflatables
✅ No climbing, hanging, sitting or pulling on inflatable walls
✅ No rough play, fighting or dangerous behaviour
✅ No flips, somersaults or dangerous stunts
✅ Users must remain below the height of the inflatable walls
✅ Children must enter and exit safely using the step provided

Children must be separated by age and size where necessary to reduce the risk of accidents.

The blower must remain switched on at all times while the inflatable is in use.

3. Soft Play Safety Rules

Soft play equipment is designed for children aged approximately 0–6 years.

Soft play must:

  • Remain on the safety mats provided
  • Be used indoors only unless specifically agreed in writing
  • Not be used outdoors in wet conditions
  • Not be used as seating, tables, or eating areas

The following are not permitted:

  • Shoes
  • Food or drinks
  • Face paint
  • Glitter
  • Pens, crayons or sharp objects
  • Pets

Any damage caused by misuse may result in additional charges.

4. Equipment Setup & Collection

All equipment must only be delivered, installed and collected by AW Inflatables staff.

Customers must not:

  • Move equipment after setup
  • Switch off blowers
  • Adjust anchors or safety equipment
  • Attempt repairs
  • Allow anyone else to collect equipment

The hirer remains responsible for the equipment until it has been collected by an authorised AW Inflatables team member.

Collection will only be completed by staff wearing AW Inflatables uniform or carrying company identification.

5. Access Requirements

The hirer must provide safe and suitable access for delivery and collection.

Requirements include:

  • Clear access from the vehicle to setup area
  • Suitable gates, pathways or side access where possible
  • Removal of obstacles before arrival
  • Safe working conditions for our team

If equipment must be carried through a house, garage, shed or other indoor area:

  • This must be agreed before booking.
  • AW Inflatables accepts no responsibility for damage to floors, walls, doors, carpets, decorations or property.

If access is unsuitable, blocked, dangerous or different from the information provided at booking, we reserve the right to refuse delivery.

The full hire charge may still apply.

6. Garden & Surface Requirements

Grass Areas

Natural grass is the preferred surface for inflatable hire.

The grass must be:

  • Firm
  • Flat or only slightly sloped
  • Free from animal waste, stones, glass and sharp objects

Inflatables must be securely anchored using ground stakes.

Unsuitable Surfaces

We cannot normally set up on:

  • Steep slopes
  • Wet or unstable ground
  • Areas with hazards
  • Locations where safe anchoring is impossible

Sandbags are not used as a replacement for proper anchoring.

Artificial Grass

Artificial grass may be possible but:

  • Stakes may need to be inserted through the surface.
  • Small cuts may be required.
  • A charge may apply.
  • AW Inflatables accepts no responsibility for damage to artificial grass.

Concrete, Driveways & Hard Surfaces

Setup on hard surfaces may be possible by prior agreement.

This may require:

  • Drilling fixing points
  • Additional charges
  • Permission from the property owner

The hirer accepts responsibility for ensuring permission is obtained.

7. Weather Conditions

Weather safety is extremely important.

AW Inflatables monitors weather conditions before hires and reserves the right to make safety decisions.

Wind

Inflatables must not be used when wind speeds or gusts exceed 24mph.

We may stop use at lower speeds depending on:

  • Location exposure
  • Ground conditions
  • Surrounding hazards
  • Safety assessment

Our safety decision is final.

Rain

Light showers may be acceptable depending on equipment.

During heavy rain:

  • Users must leave the inflatable.
  • The blower should remain running.
  • The inflatable must be dried before use continues.

Wet inflatables become slippery and increase the risk of injury.

Hot Weather

During hot weather:

  • Socks should be worn where possible.
  • Users should take regular breaks.
  • Drinking water should be available.
  • Sun protection should be used.

No water, hoses or sprinklers may be used on inflatables.

A £100 cleaning and drying charge may apply if equipment is made wet intentionally.

8. Power & Electrical Requirements

The hirer must provide:

  • A safe 240v electrical supply
  • One socket per blower
  • Supply within 25 metres unless previously arranged

Larger inflatables may require multiple blowers.

All electrical supplies should be protected by an RCD.

The blower must remain running throughout the hire.

If power fails:

  • Users must leave the inflatable calmly.
  • The inflatable will slowly deflate.
  • Children must not re-enter until safety checks are complete.

AW Inflatables accepts no responsibility for problems caused by unsuitable venue electrics, generator failure or power cuts.

9. Booking Fees & Payments

To secure your booking, a £50 non-refundable booking fee per inflatable/product is required.

Your booking is only confirmed once payment has been received.

The booking fee:

  • Secures your chosen date and equipment.
  • Is deducted from your final balance.
  • Is non-refundable.
  • Can be transferred in accordance with our cancellation policy.

Payment must be received within 48 hours of booking confirmation unless otherwise agreed.

Failure to make payment within the required timeframe may result in automatic cancellation and the equipment being released for other customers.

Payment Options

We accept:

  • Debit card
  • Credit card
  • Online payment
  • Bank transfer
  • Cash (where agreed)

The remaining balance must be paid:

  • At least 7 days before your booking by online payment or bank transfer, or
  • Before setup on the day if cash payment has been agreed.

AW Inflatables does not carry a card machine on delivery unless arranged beforehand.

If payment is not available when required, we reserve the right to refuse the hire.

10. Cancellation & Rearrangement Policy

We understand plans can change; however, once equipment and staff have been allocated, costs are committed.

Customer Cancellations

Cancellation charges apply as follows:

More than 1 month before hire:

  • Booking fee is non-refundable.
  • 50% of remaining balance may be payable.

Within 2 weeks of hire:

  • 70% of total hire cost may be payable.

Within 24 hours of hire or on the day:

  • Full payment remains due.

Discretion may be given for exceptional circumstances.

Rearranging Your Booking

Bookings may be transferred once:

  • Within 12 months of the original booking date.
  • Subject to availability.
  • With reasonable notice.

Further changes may incur an administration charge.

If a rearranged booking is cancelled, all payments may be forfeited.

11. Weather Cancellation Policy

AW Inflatables does not cancel bookings simply because rain is forecast.

Light showers do not normally prevent inflatable use.

We will only rearrange due to:

  • Unsafe wind conditions above 24mph
  • Severe weather conditions
  • Torrential rain making operation unsafe

If the customer chooses to cancel because of weather forecasts, payment remains due, but a rearrangement may be offered.

Soft play equipment cannot be used outdoors in wet conditions.

12. School, Corporate & Large Event Bookings

Schools, councils, charities, businesses and event organisers must provide:

  • Suitable access
  • Safe operating areas
  • Required permissions
  • Adequate supervision
  • Weather contingency plans where required

Schools and organised events should have a suitable indoor backup option where possible.

If an event organiser cancels for reasons other than unsafe weather, full payment remains payable.

13. Hirer Responsibilities

During the hire period, the hirer agrees to:

  • Keep equipment safe and secure.
  • Prevent unauthorised use.
  • Follow all safety instructions.
  • Ensure guests follow the rules.
  • Protect equipment from damage.

The hirer must not:

  • Move equipment.
  • Deflate equipment.
  • Disconnect blowers.
  • Attempt repairs.
  • Allow unauthorised people to operate equipment.

The hirer accepts responsibility for equipment from delivery until collection.

14. Equipment Damage, Loss & Cleaning Charges

All equipment is inspected before every hire.

The hirer is responsible for any damage, loss or excessive cleaning caused during the hire period.

Charges may apply for:

  • Cuts, tears or punctures
  • Missing equipment
  • Damaged accessories
  • Pet damage
  • Food or drink stains
  • Face paint
  • Glitter
  • Confetti
  • Slime
  • Mud or excessive dirt

Standard charges include:

  • Missing item: £25 per item
  • Missing accessory: £50 per item
  • Excessive cleaning: from £65

More serious damage may require repair costs, replacement costs or compensation for lost hire income while equipment is unavailable.

15. Damage Waiver Option

AW Inflatables offers an optional Damage Waiver for additional protection.

The Damage Waiver:

  • Costs 10% of the hire value.
  • Must be selected before delivery.
  • Covers certain accidental damage only.

The Damage Waiver does not cover:

  • Theft
  • Loss
  • Intentional damage
  • Malicious damage
  • Damage caused by misuse
  • Damage caused while equipment is left unsecured

An excess may apply.

Full Damage Waiver terms are available separately.

16. Parking Requirements

The hirer must provide suitable parking for our delivery vehicle.

You must:

  • Reserve suitable parking where required.
  • Provide permits or visitor passes where necessary.
  • Cover parking charges, permits or tickets.

If our vehicle cannot legally park and delivery cannot take place:

  • We may be unable to complete the hire.
  • Full payment may still apply.

Any parking fines received while delivering or collecting due to restrictions outside our control will be passed to the hirer.

17. Abuse & Staff Safety Policy

AW Inflatables operates a zero-tolerance policy towards:

  • Aggressive behaviour
  • Threats
  • Intimidation
  • Verbal abuse
  • Swearing directed at staff

Our team has the right to work in a safe and respectful environment.

If abusive behaviour occurs:

  • Communication may be stopped immediately.
  • Contact may continue only through email.
  • We reserve the right to cancel bookings without refund where staff safety is affected.

18. Pets, Smoking & Fire Safety

For safety and hygiene reasons:

Pets must be kept away from all equipment.

Smoking, vaping, candles, fireworks, BBQs, heaters or naked flames are not permitted near equipment.

Any damage caused by pets, smoke, heat or fire will be charged to the hirer.

19. Photography & Marketing

AW Inflatables may take photographs of equipment setups for:

  • Website content
  • Social media
  • Marketing materials

We respect customer privacy and will not knowingly publish identifiable photographs of children without appropriate permission.

Customers who do not wish photographs to be used should inform us before the event.

20. Equipment Substitution

Occasionally equipment may become unavailable due to:

  • Damage
  • Mechanical problems
  • Safety concerns
  • Circumstances beyond our control

AW Inflatables reserves the right to provide a suitable alternative product of equal or greater value where possible.

21. Force Majeure

AW Inflatables accepts no responsibility for failure to provide services caused by circumstances outside our reasonable control, including:

  • Extreme weather
  • Flooding
  • Road closures
  • Vehicle breakdown
  • Government restrictions
  • Natural disasters
  • Unexpected equipment failure despite correct maintenance

Where possible, alternative arrangements will be offered.

22. Complaints Procedure

We always aim to provide excellent service.

Any concerns should be reported:

  • Immediately during the hire where possible.
  • In writing within 7 days of the event.

Complaints should include:

  • Details of the issue.
  • Photographs where relevant.
  • Booking information.

This allows us to investigate fairly and quickly.

23. Liability

AW Inflatables maintains appropriate public liability insurance.

Equipment must always be used correctly and under proper supervision.

AW Inflatables accepts no liability for:

  • Injuries caused by misuse.
  • Failure to follow safety instructions.
  • Unsafe behaviour.
  • Unauthorised movement or alteration of equipment.

The supervising adult remains responsible for users during the hire.

24. Overnight Hires

Overnight hires may be available by agreement.

Conditions:

  • Equipment must remain in a secure, locked area.
  • Additional charges apply.
  • The hirer remains responsible for any damage or loss.

The standard overnight charge is £65 per inflatable unless otherwise agreed.

25. Underground Services & Ground Damage

The hirer must advise AW Inflatables of any underground services before installation.

This includes:

  • Pipes
  • Cables
  • Irrigation systems
  • Drainage systems

Small holes caused by securing stakes are a normal part of inflatable installation.

AW Inflatables accepts no responsibility for damage to hidden underground services where information has not been provided.

26. Definitions

Hirer
The person responsible for booking and equipment during the hire period.

Responsible Adult
A person aged 18 or over supervising equipment.

Equipment
Any inflatable, soft play item, party equipment or product supplied by AW Inflatables.

Contact AW Inflatables

📞 01934 611752
📞 01275 338601

📧 enquiries@awinflatables.co.uk

🌐 www.awinflatables.co.uk

AW Inflatables reserves the right to update these Terms & Conditions when required. The latest version will always be available on our website.

Thank you for choosing AW Inflatables — safe, professional, and unforgettable fun from start to finish.