Terms and Conditions of Hire

Booking Confirmation

A minimum £35 Booking Fee is required to secure your booking.
Payments can be made via Website(Square) or bank transfer.
Payments must be received within 48 hours to confirm your booking.
Your deposit will be deducted from your final balance.
All payments are non-refundable but can be transferred once to a different date or equipment, subject to availability. This includes full payments, overpayments, or cancellations at our discretion.
If we do not receive your deposit within 48 hours, your booking will be automatically cancelled and the equipment may become available for other customers.

Booking Fees Explained

We want to keep things clear and straightforward!

Any booking fee taken is not a deposit but a non-refundable fee to cover administration costs and to reserve your chosen items.
This amount is credited to your order and deducted from your final balance.
7 days before your hire date, we will request the remaining balance, (if not paying Cash), which is the total hire cost minus the booking fee already paid.

This ensures your booking is secure and hassle-free!

Weather Policy

If your booking is outdoors and we determine that adverse weather (e.g., heavy rain or high winds) poses a safety risk, we may need to cancel your booking. In this case, your payment can be transferred once to a new date within six months of the original hire date. Weather FAQ

Final Payment Terms

Remaining balances must be paid in cash on the day of hire to our delivery team.
We do not accept cheques or bank transfers on the day of hire.
If you prefer to pay in advance, full payment must be received at least 7 days before the hire date.
Wedding hire must be fully paid at least 7 days before the event. A disclaimer form will be sent in advance, which must be signed and returned before the hire date.

Cancellations

Bookings:

7 days or more before hire date → 35% cancellation fee
Within 72 hours of hire date → 50% cancellation fee
Within 48 hours of hire date → 75% cancellation fee
Within 24 hours of hire or upon arrival → 100% cancellation fee

If the equipment does not fit your chosen venue or the ground is unsuitable, you will still be charged in full.

Weather Cancellations:

If you cancel due to bad weather on the day, and we haven't arrived and given at least two hours’ notice, your booking can be transferred or cancelled subject to our terms and conditions.
Deposits/payments can be transferred once to a new date within six months.
If only a Booking fee was paid, the full balance will be due before rescheduling.

Customer Responsibilities

It is the hirer’s responsibility to ensure the equipment will fit in their chosen location. This includes ceiling height for indoor venues.
If the equipment does not fit, the full hire charge still applies.
If power is not available, full payment is still required. Generators can be arranged in advance.

Safety & Usage Guidelines

General Rules:

A responsible adult (18+) must supervise the equipment at all times.
No food, drinks, chewing gum, shoes, glasses, or sharp objects on inflatables.
No party poppers, streamers, silly string, smoking, BBQs, or fires near the equipment.
No somersaults, flips, or rough play on the inflatables.
Users must remove shoes before entering inflatables.
Different age groups must not mix to prevent injury.
Adults and children must not use inflatables at the same time.
No climbing, hanging, or sitting on the walls of inflatables.
If the inflatable becomes wet, it should not be used until dried.

Power & Equipment Maintenance:

Anchoring: Inflatables must be secured with proper anchorage (stakes, sandbags, etc.), following European safety standards.
Power Supply: Each blower requires 1.1kw, with a 3.3kw start-up power draw. If providing your own generator, confirm suitability with us in advance.
Blower Failure: If the blower stops working, remove all users immediately and contact us.

Damage & Liability:

Any damage or loss to the equipment will result in the hirer being charged in full for repairs/replacement and any associated costs, including loss of hire.
If underground utilities are present, the hirer must inform us before setup. We are not responsible for damage to unmarked utilities.

Overnight Hires

Equipment must be on private, secure property for overnight hire.
After an outdoor overnight hire, the inflatable must be switched on at least 1 hour before collection and left inflated.
Failure to dry equipment may result in additional cleaning/drying fees.
Collection times are at our discretion unless otherwise agreed in advance.

Zero Tolerance for Abusive Behaviour

At AW Inflatables, we have a zero-tolerance policy towards violence, aggression, and abusive behaviour.

Our staff have the right to work in a safe and respectful environment, free from threats, intimidation, or verbal abuse. This policy aligns with our Corporate Health & Safety Policy and Health & Safety Risk Assessment Policy to ensure the well-being of our team.

If a member of staff feels threatened or subjected to violent, threatening, or abusive behaviour, we reserve the right to end all verbal communication immediately. In such cases, further communication will only be accepted via email, provided it remains respectful and non-abusive.

What Constitutes Abusive Behaviour?

Verbal threats
Use of foul language
Aggressive or emotionally out-of-control behaviour

We appreciate the cooperation of all our customers in maintaining a safe, professional, and positive experience for everyone.

Booking Agreement

By booking with AW Inflatables, you agree to abide by these terms.

For any queries, contact AW Inflatables on:
📞 01934 611752 | 01275 338601
🌍 www.awinflatables.co.uk

We want everyone to have an amazing time on our inflatables, soft play, and other equipment, but safety is always the top priority! So, here’s a quick guide to help ensure the fun stays safe and smooth with our Terms & Conditions.

Supervision is Key!
A responsible adult (18+) must supervise each inflatable at all times to make sure things stay bouncy and safe!
Soft Play & Other Equipment
All soft play and other equipment should also be supervised by a responsible adult. Let’s keep the fun safe!
Height Restrictions
There’s a height limit for our inflatables (you’ll find it on the equipment). If you’re unsure, just ask one of our awesome AW Inflatables team members!
Keep It Grounded
Our inflatables need to be secured to the ground at all times. Once we set them up, please don’t try to move or tamper with them. It’s for safety!
No Snacks on the Inflatables
To avoid choking hazards and mess, please don’t eat or drink on the inflatables. Keep those treats nearby for later!
No Jewellery, Please!
Shoes, jewellery (big earrings, necklaces), and badges must be removed to prevent damage to the equipment and to keep everyone safe. Adults, please take off those high heels before stepping onto the mats!
Avoid Overcrowding
Let’s not overcrowd the inflatables! Follow the recommendations printed on the equipment for the number of people based on their age and size.
Keep It Safe
Hard or sharp objects, or anything too big that could block exits, shouldn’t be taken onto the equipment. Let’s keep it safe and fun for everyone!
No Balloons!
No balloons allowed on the inflatables (they can burst and pose a choking hazard), so leave them outside and have fun without the risk!
No Silly String or Paints
Party poppers, henna, face paint, coloured streamers, or silly string can permanently stain the equipment – so keep those away!
No Water Fights!
No water or liquids should be poured or sprayed on the equipment (other than for cleaning purposes). If the equipment gets soaked, you’ll be charged double to cover drying costs. Let’s keep it dry and safe!
Bad Weather?
If it rains heavily or the wind is over 24mph, please turn off the inflatables. We’ll step in if we think it’s unsafe.
No Smoking, Glass, or Animals
Keep the equipment free of smoke, barbecues, glass, and animals to ensure a safe and clean environment for everyone.
No Rough Play
Reckless or boisterous behaviour should be stopped – let’s keep the fun respectful for all!
Big Kids, Small Kids – Separate Please!
Try to avoid letting large children and small children use the equipment at the same time to prevent accidents.
Climbing is a No-No
Climbing, hanging, or sitting on the walls is dangerous. Let’s keep the inflatable fun happening safely inside!
Slide Safely!
Kids should slide one at a time, feet first, and never jump from the top. Safety mats at the bottom are a must!
Slide Positioning
Slides should be used in a sitting position, feet first – no climbing or jumping from the top!
Safety Mats
Safety mats must be at the bottom of the slides to avoid any accidents.
Keep Mats in Place
Don’t move the mats we supply – they’re part of the setup for safety!
No Bouncing on the Front Apron
The front step/side apron of the inflatable is for entry and exit, not for bouncing. Please use it responsibly!
Back or Neck Issues?
Anyone with a history of back or neck issues should not use the inflatables.
Inflation Time
No one should be on the inflatable while it’s being inflated or deflated – safety first!
Switch Off When Not in Use
If the inflatables aren’t being used, please switch the blowers off. If multiple blowers are plugged in, unplug them one by one to avoid any issues.
Rainy Days
If it rains, please get the kids off the inflatable. Don’t turn the blower off, but once the rain stops, dry the inflatable before kids can go back on (wet inflatables are slippery!).
Blower Care
Don’t cover the blower or block the vent. Keep it clear of litter or leaves, and if it overheats, switch it off and let it cool before restarting.
Injuries – Please Inform Us
If there’s an injury requiring medical treatment, let us know as soon as possible so we can help.
No Drinking or Drugs
Both adults and children should not use the equipment if under the influence of alcohol or drugs (prescription or otherwise).
Inspection Time!
You’re responsible for inspecting the equipment when you receive it. Any issues? Let us know right away so we can make it right!
Cleaning Charges
If the inflatable is returned dirty, a cleaning charge of £65 will apply. If you don’t bag the ball pit balls, it’s £25. Any missing parts or accessories? They’ll be charged at £25 each, or £50 for bigger items.
Delivery & Collection Obstructions
If there’s an obstruction during delivery or collection, we’ll charge £35 per hour (or part of).
Need Help?
If you’re unsure about anything, just give us a call!

Garden Suitability Guide

We want your inflatable hire to be safe and hassle-free! This guide will help you determine if your garden is suitable for setup.

✅ Best Surface – Natural Grass

Natural grass is ideal for securing a bouncy castle, as it allows us to firmly peg down the inflatable. The grass must be firm to ensure the pegs hold securely.

❌ Unsuitable Surfaces

We cannot set up on the following:

Driveways, car parks, slabs, monoblock, or tarmac – These surfaces don’t allow for proper anchoring. We do not use sandbags as a substitute.
Half grass/half concrete setups – This does not provide a secure base.
Steep slopes – A slight slope is fine, but a steep one is unsafe.
Wet, soggy ground – Pegs can easily come loose in high winds.

⚠️ Special Considerations

Concrete – We can set up on concrete, but we will need to drill 10cm bolts into the floor, which will leave a 5p-sized hole. There is a £25 fee per inflatable for this service.
Artificial Grass – We can set up on artificial grass, but we will need to insert 28cm stakes, which requires cutting a small slit in the grass. A small charge applies, and we do not accept responsibility for any damage.
Dirt/Soil Areas – We can set up if the soil is firm enough. Please let us know in advance so we can bring a groundsheet.
Chipped Stone/Gravel – If the ground underneath is solid enough for a 28cm peg, it may be suitable. If we arrive and our team cannot secure the inflatable, we will unfortunately have to cancel the booking for safety reasons.

🌬 Wind & Safety Precautions

Our inflatables can generally be used in winds up to 24mph.
However, we may lower this limit based on factors like site exposure, surface stability, and other safety risks during our on-site risk assessment.

Still Unsure? Let Us Check!

If you're not sure whether your garden is suitable, send us photos via email or Facebook, and we’ll review them. During busy periods, please allow 1-2 days for a response.

Your safety is our priority, and we’ll do our best to find a solution that works for you.